Berriez Casino Privacy Policy

At Berriez, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use the services provided through our website at berriez.com. By registering an account and using our platform, you agree to the terms outlined in this document. We encourage you to read this policy carefully so you understand how we handle your data and what rights you have as our player.

Berriez Online Casino is operated by Ganadu Gaming Limited, incorporated under the laws of the British Virgin Islands. Otso Operations Limited, registered in Cyprus under company number HE 471265 with its address at Avlonos 1, Maria House, 1075, Nicosia, Cyprus, acts as a facilitating company for Ganadu Gaming Limited. We are licensed and regulated by the Kahnawake Gaming Commission (KGC) under licence number 01003.

Information We Collect

When you register a Berriez login, interact with our platform, or reach out to our support team, we may collect various categories of personal data. We collect only what is necessary to provide you with a secure, fair, and enjoyable gaming experience.

Personal Identification Data

• Full name, date of birth, and nationality
• Residential address, email address, and phone number
• Government-issued identification documents for identity verification
• Financial information required for deposits and withdrawals

Technical and Behavioural Data

• IP address, device type, browser type, and operating system
• Pages visited, games played, and session durations on our platform
• Login timestamps and activity logs associated with your Berriez casino login
• Communication records, including live chat transcripts and emails sent to support@berriez.com

Payment and Transaction Data

• Deposit and withdrawal history, including amounts and methods used
• Details of payment instruments such as MiFinity, Skrill, Neteller, and MuchBetter accounts
• Bonus and cashback activity, including your Berriez bonus usage and wagering records

How We Use Your Information

At Berriez Casino, we use the personal data we collect for specific, legitimate purposes. We do not sell your data to third parties, and we do not use it for purposes beyond what is described in this policy.

• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To process your deposits and withdrawals and manage your account securely
• To deliver the Berriez casino bonus offers, including your welcome package, daily cashback, and reload promotions
• To provide 24/7 customer support via live chat and email
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with our legal and regulatory obligations under our KGC licence
• To send you relevant promotional communications, where you have consented to receive them
• To improve our services, optimise our website, and conduct internal analysis

Legal Basis for Processing

We at Berriez process your personal data on several legal grounds, depending on the nature of the processing activity. These include the performance of a contract with you, compliance with our legal obligations, our legitimate interests as an operator, and your explicit consent where applicable. Where we rely on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time by contacting us at support@berriez.com.

Cookies and Tracking Technologies

Our Berriez Casino website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how our platform is used. Cookies help us provide a seamless and personalised browsing experience, including keeping you logged in during your session.

We use the following types of cookies on our platform:

• Essential cookies: Required for the website to function correctly, including your Berriez login session management
• Analytical cookies: Help us understand how visitors interact with our site so we can improve functionality
• Preference cookies: Store your language and display settings for future visits
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties under specific circumstances:

• Payment processors: To facilitate your transactions through supported payment methods
• Identity verification providers: To fulfil our KYC and AML obligations
• Game software providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Play'n GO, and others, solely for the purpose of delivering gaming services
• Regulatory authorities: Including the Kahnawake Gaming Commission, where required by law or licence conditions
• Affiliated entities: Including Otso Operations Limited, which facilitates operations on behalf of Ganadu Gaming Limited

All third parties we work with are contractually bound to process your data securely and only for the purposes we specify.

Data Retention

At Berriez Online Casino, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In many jurisdictions, anti-money laundering regulations require us to keep records for a minimum of five years following the closure of your account. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We at Berriez Casino are committed to honouring these rights in a timely manner:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to restrict how we process your data while a complaint is being resolved
• Right to object: You may object to processing based on our legitimate interests
• Right to data portability: You may request your data in a structured, machine-readable format

To exercise any of these rights, please contact our support team at support@berriez.com. We will respond to all verified requests within 30 days.

Security Measures

We at Berriez implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, or disclosure. Our platform uses SSL encryption for all data transmissions, and access to your account data is strictly controlled. We regularly review and update our security practices to ensure your information remains protected.

Responsible Gaming and Data

Our Berriez Online Casino platform uses your account data to support responsible gaming practices. We may monitor your gaming patterns to identify signs of problem gambling and take appropriate action, including contacting you directly or applying account restrictions where necessary. This is part of our commitment to player welfare and our obligations under our gaming licence.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or regulatory obligations. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you a notification to your registered email address. Your continued use of our platform following any such update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Berriez Online Casino, please do not hesitate to get in touch. You can reach our support team 24/7 via live chat directly on the website, or by email at support@berriez.com. We are always here to help and will respond to your enquiry as promptly as possible.